Privacy Policy

Last updated: June 20, 2026

Faida Business OS ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, business name, and password when you register.
• Business Data: Sales transactions, inventory records, customer information, expense records, and supplier details that you enter into the platform.
• Payment Information: We do not store full credit card numbers. Payment processing is handled by secure third-party providers.
• Usage Data: Log data, device information, and how you interact with our platform to improve our services.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Business OS platform
• Process transactions and generate reports
• Send you technical notices, updates, and support messages
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address fraud and security issues

3. Data Storage and Security

Your data is stored on secure servers with encryption at rest and in transit. We use industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Regular security audits and vulnerability assessments
• Role-based access controls
• Automated backups and disaster recovery procedures

4. Data Sharing

We do not sell your personal information. We may share data only in the following circumstances:

• With your explicit consent
• With service providers who perform services on our behalf (e.g., cloud hosting, payment processing)
• To comply with legal obligations or protect our rights
• In connection with a business transfer or acquisition

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Export your business data
• Opt out of marketing communications

6. Data Retention

We retain your account information for as long as your account is active. Business transaction data is retained according to applicable tax and accounting laws (typically 5-7 years). You may request deletion of your account and associated data at any time.

7. Cookies and Tracking

We use essential cookies to maintain your session and security. We do not use third-party tracking cookies for advertising purposes.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@faida.app.